Title Ponašanje kupaca i kultura
Title (english) Customer behavior and culture
Author Klara Marinović
Mentor Lenko Uravić (mentor)
Committee member Dragan Benazić (predsjednik povjerenstva)
Committee member Lenko Uravić (član povjerenstva)
Committee member Erik Ružić (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2017-03-02, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Ponašanje potrošača predstavlja proces pribavljanja i konzumiranja proizvoda, usluga i ideja od potrošačke jedinice, te uključuje i poslijeprodajne procese koji obuhvaćaju vrednovanje i poslijekupovno ponašanje. Čimbenici utjecaja na ponašanje kupaca su osobni, društveni i psihološki. Kultura je dio društvenih čimbenika i predstavlja osobnost društva. Ona je eksterni faktor koji najviše utječe na izbor potrošača.
Tradicionalne norme, vjerovanja, običaji, vrijednosti i ponašanja predstavljaju samo jednu komponentu kulture. Drugi čimbenik je pojedinac, njegova specifična obilježja ličnosti i načini interakcija s tradicionalnim komponentama kulture. Uzajamno djelovanje ovih dviju čimbenika predstavlja pokretačku snagu promjene tradicionalnih kulturnih vrijednosti.
Kulturu predstavljaju jezik, znanje, zakonitosti, običaji, religija, folklor, umjetnost, prehrana, radne navike i sl. Pripadnici različitih kultura imaju drugačije stavove o vjerskim, političkim, ekonomskim i mnogim drugim pitanjima. Kulture se miješaju i sadrže supkulture. Supkulture se mogu definirati kao grupe koje su homogene po svojim uvjerenjima, stavovima, vrijednosnom sustavu, navikama i oblicima ponašanja.
Potrošači cijeloga svijeta postaju obrazovaniji i informiraniji o svemu što se događa i nudi. Oni na temelju ogromnog broja dostupnih informacija i vlastitog rasuđivanja odabiru ono što je usklađeno s njihovim potrebama. Potrošači će kupovati neku marku ako očekuju da će ih ta marka ili proizvod najbolje dovesti do cilja ili ispunjenja očekivanja, odnosno zadovoljenja potreba.
Abstract (english) Consumer behavior is the process of obtaining and consuming products, services and ideas of the consumer unit, and also includes after sales processes which include evaluation and after buying behavior. Factors of influence on consumer behavior are personal, social and psychological. Culture is segment of the social factors and represents social personality. It is an external factor which most influences on the consumer choice. Traditional norms, beliefs, customs, values and behavior are only one component of culture. The second factor is the individual, his specific personality characteristics and methods of interaction with the traditional components of culture. The interaction of these two factors represents the driving force of change in traditional cultural values. Culture represents language, knowledge, laws, customs, religion, folklore, art, food, work habits and similar. Members of different cultures have different attitudes about religious, political, economic and many other issues. The cultures are mixing and contain subculture. Subcultures can be defined as groups that are homogeneous in their beliefs, attitudes, value system, habits and behaviors. Consumers around the world are becoming more educated and informed about everything that is happening and offers. They, on the base of the huge number of available information and their own judgment, are choosing what is in line with their needs. Consumers will buy specific brand if they expect of that brand or product to be the best result and meet their expectations, respectively satisfaction of their needs.
Keywords
ponašanje kupaca
kultura
utjecaj kulture na ponašanje kupaca
Keywords (english)
customer behavior
culture
the influence of culture on consumer behavior
Language croatian
URN:NBN urn:nbn:hr:137:639888
Study programme Title: Business Economics; specializations in: Finance, Accounting and Auditing, Marketing Management, Management and Entrepreneurship, Tourism, Business Informatics Course: Management and Entrepreneurship Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2017-04-12 12:23:51