Title Oblici komuniciranja u održivom marketingu
Title (english) Forms of communication in sustainable marketing
Author Petra Salčin
Mentor Ariana Nefat (mentor)
Committee member Dražen Alerić (predsjednik povjerenstva)
Committee member Ariana Nefat (član povjerenstva)
Committee member Erik Ružić (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2018-09-26, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract U ovom radu analizirati će se komunikacija u održivom marketingu koji je sve prisutniji u današnjem poslovanju. Nakon desetljeća sustavnog uništavanja okoliša i suočavanja s negativnim klimatskim promjenama, društvo počinje razvijati ekološku svijest i uviđati potrebu za promjenama. Briga o okolišu, dobrobiti zajednice i budućih generacija dobiva na važnosti. Kao rezultat promjene svijesti društva, javlja se pojam održivog marketinga koji je utemeljen na načelima ekološke i socijalne održivosti i koji nastoji zadovoljiti potrebe kupaca i potrošača pritom ne ugrožavajući njihovu budućnost. U održivom marketingu iznimno je važna komunikacija, kao postupak prenošenja informacija, ideja i osjećaja, kako bi se doprlo do potrošača i shvatile njihove želje i ukusi. Stoga je svrha rada ukazati na važnost komunikacije te istražiti oblike komuniciranja u održivom marketingu, kako u teoriji tako i na primjeru proizvođača namještaja, IKEA-e. Oblici komunikacije u održivom marketingu mogu se podijeliti na oglašavanje, unaprjeđenje prodaje, osobnu prodaju, odnose s javnošću, izravni i interaktivni marketing te marketing usmenom predajom. Kod oglašavanja je važno spomenuti televiziju, radio i internet kao medije najvećeg dosega i velike moći sugestije u pitanjima društvene i ekološke dobrobiti. Kod odnosa s javnošću treba navesti donacije i sponzorstva kao oblike indirektnog marketinga koji doprinose imidžu poduzeća i pokazuju da poduzeća obraćaju pažnju na održivost. IKEA je poduzeće koje je prepoznalo težinu klimatskih promjena i važnost održivosti za okoliš, ali i društvo kako danas tako i u budućnosti. Godinama svoje cjelokupno poslovanje prilagođava održivosti i ostavlja dojam proizvođača koji brine o zajednici, a uvođenjem održivog marketinga privlači kupce i osigurava njihovu lojalnost.
Abstract (english) This thesis analyzes the communication in sustainable marketing, whose presence in today’s business is significantly increasing. After decades of systematic destruction of the environment and facing adverse climate changes, society is becoming aware of the problem and recognizing the need for change. The care about the environment, social welfare and future generations is becoming important as well. The change of society's awareness has forced the implementation of sustainable marketing, which is based on the principles of ecological and social sustainability and seeks to satisfy the customers while not compromising their future. Communication as a process of transferring information, ideas and feelings to reach consumers and understand their desires and taste, is the essential part of sustainable marketing. Therefore, the purpose of this thesis is to analyze the importance of communication and explore the forms of communication in sustainable marketing, both in theory and within the furniture manufacturer IKEA. Communicationin sustainable marketing consists of advertising, sales promotion, personal sales, public relations, direct and interactive marketing and marketing by word of mouth. In advertising it is important to mention television, radio and the internet as the media of the utmost reach and great power of suggestion in matters of social and environmental well-being. In public relations, donations and sponsorships are forms of indirect marketing that contribute to corporate image and show that businesses pay attention to sustainability. IKEA is a company that has recognized the effect of climate change and the importance of environmental sustainability and social prosperity. For years, its entire business adapts to sustainability and gives the impression of a company who cares about the community and by introducing sustainable marketing it attracts customers and ensures their loyalty.
Keywords
održivi marketing
komunikacija
oglašavanje
okoliš
dobrobit zajednice
ekološka svijest
odnosi s javnošću
osobna prodaja
unaprjeđenje prodaje iIKEA.
Keywords (english)
sustainable marketing
communication
advertising
environment
social welfare
environmental consciousness
public relations
personal sales
sales promotion and IKEA.
Language croatian
URN:NBN urn:nbn:hr:137:852430
Study programme Title: Business Economics; specializations in: Finance, Accounting and Auditing, Marketing Management, Management and Entrepreneurship, Tourism, Business Informatics Course: Marketing Management Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2018-10-01 09:25:13