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undergraduate thesis
Platforme za izradu chatbota za mala poduzeća
2020. urn:nbn:hr:137:950058
Crkvenac, Matej
University of Pula
Faculty of Informatics in Pula

Cite this document

Crkvenac, M. (2020). Platforme za izradu chatbota za mala poduzeća (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:950058

Crkvenac, Matej. "Platforme za izradu chatbota za mala poduzeća." Undergraduate thesis, University of Pula, 2020. https://urn.nsk.hr/urn:nbn:hr:137:950058

Crkvenac, Matej. "Platforme za izradu chatbota za mala poduzeća." Undergraduate thesis, University of Pula, 2020. https://urn.nsk.hr/urn:nbn:hr:137:950058

Crkvenac, M. (2020). 'Platforme za izradu chatbota za mala poduzeća', Undergraduate thesis, University of Pula, accessed 22 January 2022, https://urn.nsk.hr/urn:nbn:hr:137:950058

Crkvenac M. Platforme za izradu chatbota za mala poduzeća [Undergraduate thesis]. Pula: University of Pula; 2020 [cited 2022 January 22] Available at: https://urn.nsk.hr/urn:nbn:hr:137:950058

M. Crkvenac, "Platforme za izradu chatbota za mala poduzeća", Undergraduate thesis, University of Pula, Pula, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:137:950058

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Metadata
TitlePlatforme za izradu chatbota za mala poduzeća
Title (english)Platforms for making chatbots for small companies
AuthorMatej Crkvenac
MentorSnježana Babić (mentor)
GranterUniversity of Pula
(Faculty of Informatics in Pula)
Pula
Defense date and country2020-09-16, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Information Systems and Information Science
Abstract
U ovom završnom radu objašnjena je uloga i značaj chatbotova za mala poduzeća, odnosno za poduzeća koja zapošljavaju manje od 50 radnika i ostvaruju godišnji poslovni prihod u iznosu protuvrijednosti do 10 milijuna eura. Prvi korak bio je definiranje i objašnjavanje povijesnog razvoja chatbotova. Zatim su navedena područja primjene chatbotova. Opisan je način na koji chatbotovi funkcioniraju te su navedene vrste postojećih chatbotova. Navedeni su i objašnjeni načini izrade chatbotova od nule. Posebno je dan pregled karakteristika niza platformi koje se mogu upotrijebiti za izradu chatbotova za mala poduzeća. Obzirom na specifičnosti uvođenja chatbotova kod malih poduzeća, prikazane su prednosti i nedostaci primjene istih.
Abstract (english)
This final thesis explains the role and importance of chatbots for small businesses, which include companies that employ less than 50 workers and generate an annual income up to 10 million euros. The first step was defining and explaining the historical development of chatbots. Then the chatbot use-cases are listed. In the following chapters, the way chatbots work is explained and the types of existing chatbots are listed. It is also explained how to make a chatbot from scratch. Also, an overview of the characteristics of a number of platforms that can be used to create a chatbot for small businesses is given. Considering the specifics when introducing a chatbot in a small business, the advantages and disadvantages of chatbot usage are shown.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:950058
Study programmeTitle: Informatics
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2020-09-21 19:44:15