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undergraduate thesis
Upravljanje kvalitetom u turizmu
2019. urn:nbn:hr:137:736915
Hrvatin Vlahovic, Martina
University of Pula

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Hrvatin Vlahovic, M. (2019). Upravljanje kvalitetom u turizmu (Undergraduate thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:736915

Hrvatin Vlahovic, Martina. "Upravljanje kvalitetom u turizmu." Undergraduate thesis, University of Pula, 2019. https://urn.nsk.hr/urn:nbn:hr:137:736915

Hrvatin Vlahovic, Martina. "Upravljanje kvalitetom u turizmu." Undergraduate thesis, University of Pula, 2019. https://urn.nsk.hr/urn:nbn:hr:137:736915

Hrvatin Vlahovic, M. (2019). 'Upravljanje kvalitetom u turizmu', Undergraduate thesis, University of Pula, accessed 20 December 2024, https://urn.nsk.hr/urn:nbn:hr:137:736915

Hrvatin Vlahovic M. Upravljanje kvalitetom u turizmu [Undergraduate thesis]. Pula: University of Pula; 2019 [cited 2024 December 20] Available at: https://urn.nsk.hr/urn:nbn:hr:137:736915

M. Hrvatin Vlahovic, "Upravljanje kvalitetom u turizmu", Undergraduate thesis, University of Pula, Pula, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:137:736915

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Metadata
TitleUpravljanje kvalitetom u turizmu
Title (english)Quality Management in Tourism
AuthorMartina Hrvatin Vlahovic
MentorVioleta Šugar (mentor)
Committee memberKristina Afrić Rakitovac (predsjednik povjerenstva)
Committee memberVioleta Šugar (član povjerenstva)
Committee memberRoberta Kontošić Pamić (član povjerenstva)
GranterUniversity of Pula
Pula
Defense date and country2019-10-17, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Economics of Entrepreneurship
Abstract
Sustav upravljanja kvalitetom je važan za razvoj i održavanje konkurentnosti organizacija, što međunarodne norme predočavaju načine osiguranja uz niže troškove. Problem pri uvođenju sustava kvalitete su ograničeni resursi, bilo da je riječ o financijskim ili ljudskim resursima. Kvaliteta u turizmu i ugostiteljstvu uključuje dosljedno isporučivanje proizvoda i usluga gostiju u skladu s očekivanim standardima. Pružanje kvalitetne usluge jedan je od glavnih izazova s kojima će se ugostitelji susresti u sljedećim godinama, jer je to osnovni uvjet za uspjeh na rastućim, oštro konkurentnim, globalnim tržištima ugostiteljstva. Cilj rada je prikazati teorijske odrednice kvalitete s naglaskom na upravljanju kvalitetom u turizmu i hotelijerstvu, te prikazati rezultate istraživanja provedenog u hotelijerskim poduzećima Valamar Riviera d.d. i Maistra d.d., najvećim hotelskim grupacijama u Republici Hrvatskoj.
Abstract (english)
The quality management system is important for developing and maintaining the competitiveness of organizations, which international standards suggest ways to ensure at lower costs. The problem with the introduction of a quality system is limited resources, whether financial or human resources. Quality in tourism and hospitality includes consistent delivery of products and services to guests in accordance with expected standards. Providing quality service is one of the main challenges that caterers will face in the coming years, as it is a basic condition for success in the growing, fiercely competitive, global hospitality markets. The aim of this paper is to present the theoretical determinants of quality with an emphasis on quality management in tourism and hospitality, and to present the results of research conducted in the hotel companies Valamar Riviera d.d. and Maistra d.d., the largest hotel groups in the Republic of Croatia.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:736915
Study programmeTitle: Business Economics; Finance, Economics, Financial Management, Management and Entrepreneurship, Marketing Management, Business Informatics, Tourism; specializations in: Finance, Accounting and Auditing, Marketing Management, Management and Entrepreneurship, Tourism, Business Informatics, Financial Management, Informatics Management
Course: Management and Entrepreneurship
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
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Created on2020-12-15 10:41:15