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master's thesis
Osjećaji i raspoloženja na radnom mjestu
2022. urn:nbn:hr:137:643891
Mrzljak, Ivan
University of Pula
Faculty of economics and tourism "Dr. Mijo Mirković"

Cite this document

Mrzljak, I. (2022). Osjećaji i raspoloženja na radnom mjestu (Master's thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:643891

Mrzljak, Ivan. "Osjećaji i raspoloženja na radnom mjestu." Master's thesis, University of Pula, 2022. https://urn.nsk.hr/urn:nbn:hr:137:643891

Mrzljak, Ivan. "Osjećaji i raspoloženja na radnom mjestu." Master's thesis, University of Pula, 2022. https://urn.nsk.hr/urn:nbn:hr:137:643891

Mrzljak, I. (2022). 'Osjećaji i raspoloženja na radnom mjestu', Master's thesis, University of Pula, accessed 29 April 2024, https://urn.nsk.hr/urn:nbn:hr:137:643891

Mrzljak I. Osjećaji i raspoloženja na radnom mjestu [Master's thesis]. Pula: University of Pula; 2022 [cited 2024 April 29] Available at: https://urn.nsk.hr/urn:nbn:hr:137:643891

I. Mrzljak, "Osjećaji i raspoloženja na radnom mjestu", Master's thesis, University of Pula, Pula, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:137:643891

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Metadata
TitleOsjećaji i raspoloženja na radnom mjestu
Title (english)Emotions and Moods in the Workplace
AuthorIvan Mrzljak
MentorMorena Paulišić (mentor)
Committee memberKatarina Kostelić (predsjednik povjerenstva)
Committee memberMorena Paulišić (član povjerenstva)
Committee memberKristina Afrić Rakitovac (član povjerenstva)
GranterUniversity of Pula
(Faculty of economics and tourism "Dr. Mijo Mirković")
Pula
Defense date and country2022-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Osjećaji su prolazniji za razliku od raspoloženja koje traje duže vrijeme, a ne samo određeni trenutak. Često se dogodi da osjećaji utječu na raspoloženje. Termin emocionalne inteligencije definiran je kao mentalna sposobnost ili skup mentalnih sposobnosti koje dopuštaju prepoznavanje, učenje, pamćenje i sposobnost razmišljanja te se od IQ razlikuje po tome što se emocionalna inteligencija može razvijati. Sažeto rečeno, emocionalna inteligencija je sposobnost prepoznavanja i upravljanja emocijama. U državnoj statistici zanimanje podrazumijeva posao (radno mjesto) što ga obavlja osoba radi stjecanja sredstava za život. Posao (radno mjesto) definira se kao skup radnih zadaća koje izvršava jedna osoba. Emocionalni rad ili rad osjećajima je kad zaposlenici izražavaju osjećaje koje organizacija želi tijekom svojih međuljudskih interakcija na radnom mjestu. Termin zadovoljstvo poslom može se definirati kao pozitivan osjećaj/stav o vlastitom poslu. Osoba koja ima visoki stupanj zadovoljstva poslom sadrži pozitivne osjećaje prema poslu, dok osoba koja je nezadovoljna poslom ima uglavnom negativne osjećaje prema tom poslu. Istraživanje je provedeno u jednom trgovačkom lancu u Republici Hrvatskoj na području Istarske županije u podružnicama u Puli i okolici Pule. Ispitivanje je rađeno putem anketnog upitnika UEK-45 te je na temelju 95 popunjenih anketa rađeno istraživanje. Zatim su prikazani i analizirani rezultati istraživanja. Možemo zaključiti da ispitanici nisu prezadovoljni svojim poslovima te da stres i posao utječu na njihov i poslovni i privatni život.
Abstract (english)
Feelings are more fleeting, unlike a mood that lasts for a long time, not just a specific moment. It often happens that feelings affect mood. The term emotional intelligence is defined as a mental ability or a set of mental abilities that allow recognition, learning, memory and thinking ability and differs from IQ in that emotional intelligence can be developed. In short, emotional intelligence is the ability to recognize and manage emotions. In state statistics, occupation means a job (workplace) performed by a person in order to earn a living. A job (job) is defined as a set of work tasks performed by one person. Emotional labor or feelings work is when employees express the feelings that the organization wants during their interpersonal interactions in the workplace. The term job satisfaction can be defined as a positive feeling/attitude about one's job. A person who has a high degree of job satisfaction has positive feelings towards the job, while a person who is dissatisfied with the job has mainly negative feelings towards the job. The research was conducted in one retail chain in the Republic of Croatia, in the Istrian County, in branches in Pula and the Pula area. The survey was conducted using the UEK-45 questionnaire, and the research was conducted on the basis of 95 completed surveys. Then the results of the research are presented and analyzed. We can conclude that the respondents are not satisfied with their jobs and that stress and work affect their business and private lives.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:643891
Study programmeTitle: Business Economics; Financial Management, Marketing Management, Management and Entrepreneurship,Tourism, Business Informatics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics, Informatics Management
Course: Financial Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-09-29 12:44:04