Pandemics such as COVID-19 are associated with high rates of morbidity and mortality and negatively impact the socioeconomic status and livelihoods, particularly in resource-constrained countries. In these environments, the pharmaceutical sector was no exception, limiting access to quality and cost- effective drugs for disease control in a country with an already high burden of infectious diseases and weak health systems. The pharmaceutical industry has a key role to play in providing quality healthcare services, especially during pandemics, when the drug supply chain can be overwhelmed or shut down for various reasons. On the eve of the pandemic, new pharmaceutical services were introduced, and the process is related to the concept of e-health. In some countries, pharmacists have been given the right to prescribe medicines for themselves and their closest relatives, as well as for emergency patients to actively participate in vaccination programs. They educate people about the disease, its causes and routes of transmission, thereby helping to neutralize confusion in the general community and prevent self-medication. In addition to increased work that brings significant benefits to society in pandemic conditions, pharmaceutical companies face a number of difficulties and challenges. The pandemic has helped accelerate the digital transformation of the pharmaceutical industry, which is essential for improved patient care, cost-effectiveness, greater transparency and improved drug manufacturing and development processes.