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master's thesis
Stavovi i zadovoljstvo poslom
2016. urn:nbn:hr:137:016469
Janko, Nina
University of Pula
Faculty of economics and tourism "Dr. Mijo Mirković"

Cite this document

Janko, N. (2016). Stavovi i zadovoljstvo poslom (Master's thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:016469

Janko, Nina. "Stavovi i zadovoljstvo poslom." Master's thesis, University of Pula, 2016. https://urn.nsk.hr/urn:nbn:hr:137:016469

Janko, Nina. "Stavovi i zadovoljstvo poslom." Master's thesis, University of Pula, 2016. https://urn.nsk.hr/urn:nbn:hr:137:016469

Janko, N. (2016). 'Stavovi i zadovoljstvo poslom', Master's thesis, University of Pula, accessed 04 November 2024, https://urn.nsk.hr/urn:nbn:hr:137:016469

Janko N. Stavovi i zadovoljstvo poslom [Master's thesis]. Pula: University of Pula; 2016 [cited 2024 November 04] Available at: https://urn.nsk.hr/urn:nbn:hr:137:016469

N. Janko, "Stavovi i zadovoljstvo poslom", Master's thesis, University of Pula, Pula, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:137:016469

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Metadata
TitleStavovi i zadovoljstvo poslom
Title (english)Attitudes and job satisfaction
AuthorNina Janko
MentorMarli Gonan Božac (mentor)
MentorMorena Paulišić (mentor)
Committee memberKristina Afrić Rakitovac (predsjednik povjerenstva)
Committee memberMarli Gonan Božac (član povjerenstva)
Committee memberMorena Paulišić (član povjerenstva)
Committee memberSabina Lacmanović (član povjerenstva)
GranterUniversity of Pula
(Faculty of economics and tourism "Dr. Mijo Mirković")
Pula
Defense date and country2016-12-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Naslov ovog diplomskog rada jest: Stavovi i zadovoljstvo poslom. Rad se bavi definiranjem stavova i zadovoljstva poslom kroz njihove bitne značajke te je na kraju rada na primjeru stavova zaposlenika o zadovoljstvu poslom malog hotela Villetta Phasiana i velikog hotela Park Plaza Histria napravljena analiza. U prvom djelu diplomskog rada dana je definicija stava, vrste stavova o poslu te metode mjerenja stavova. U drugom djelu govori se o zadovoljstvu poslom, utjecaju zadovoljstva poslom na radno okruženje. Treći dio odnosi se na sprječavanje nezadovoljstva poslom gdje su navedeni izvori nezadovoljstva poslom, otklanjanje uzroka nezadovoljstva poslom primjenom teorija zadovoljstva poslom te se također obrađuju metode mjerenja zadovoljstva poslom. U četvrtom dijelu na primjeru dvaju hotela se radi usporedba o zadovoljstvu poslom zaposlenika kroz intervju sa menadžerima hotela te kroz anketni upitnik o zadovoljstvu poslom. U radu je poseban fokus dan na zadovoljstvo poslom u spomenutim hotelima. Istraživanje u završnom radu usporedilo je poslovanje odabranih hotela. Intervjuirani su menadžeri hotela kroz pitanja vezana uz zaposlenike, a i sami zaposlenici su odgovarali na pitanja o zadovoljstvu poslom te je napravljena usporedba. Anketni upitnik je bio anoniman kako bi zaposlenici bili što iskreniji te kako bi se mogla dobiti prava slika zadovoljstva posla u hotelima. Kroz intervju je vidljivo da je u oba hotela veoma teško i odgovorno donositi odluke, da je teže postići maksimalan stupanj zadovoljstva kod zaposlenika i kod gostiju, a kao najtežu odluku i jedan i drugi voditelj odabrali su otpuštanje svojih djelatnika. Stoga možemo primijetiti da ni jednoj ni drugoj strani ne ide u prilog da je zaposlenik nezadovoljan. Kroz primjer dan je i osvrt na mogućnosti i sredstva ulaganja svakog hotela te opće ulaganje u zaposlenike i njihovu edukaciju.
Abstract (english)
The title of this graduate work is: Attitudes and job satisfaction. It deals with the definition of attitudes and job satisfaction and their essential features, with special emphasis on the example of leadership and management in small hotel Villetta Phasiana and big hotel Park Plaza Histria. In the first part of the work there are defined basic concepts of attitudes, we study relation between attitudes and behavior and count the methods of measuring attitudes. The second part speaks about the job satisfaction,impact of job satisfaction and working environment and there are also mentioned theories of job satisfaction and measurement methods. The third part presents the example of job satisfaction in Villetta Phasiana and Park Plaza Histria and their comparison. This graduation work specially focuses on job satisfaction of the hotel. It is especially shown through Villetta Phasiana and Park Plaza Histria. Research in the final work compared the businesses between these two hotels. Hotel managers were interviewed through issues related to job satisfaction and employees have answered questions about job satisfaction and compared between each other. Throughout the interviews and answers of employees we can clearly see that making decisions is very difficult and responsible as well as to achieve the maximum level of satisfaction among the guests. The most difficult decision chosen by both hotels are releasing of its employees. Through the example is given analyze of the possibilities and assets of investment of each hotel and general investment in employees and their education.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:016469
Study programmeTitle: Business Economics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics
Course: Tourism and Development
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2018-03-26 10:52:33