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master's thesis
Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču
2017. urn:nbn:hr:137:858268
Varga, Nikolina
University of Pula

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Varga, N. (2017). Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču (Master's thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:858268

Varga, Nikolina. "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:858268

Varga, Nikolina. "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:858268

Varga, N. (2017). 'Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču', Master's thesis, University of Pula, accessed 06 April 2024, https://urn.nsk.hr/urn:nbn:hr:137:858268

Varga N. Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču [Master's thesis]. Pula: University of Pula; 2017 [cited 2024 April 06] Available at: https://urn.nsk.hr/urn:nbn:hr:137:858268

N. Varga, "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču", Master's thesis, University of Pula, Pula, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:137:858268

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Metadata
TitleIstraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču
Title (english)Survey of guest satisfaction at Hotel Valamar Zagreb in Poreč
AuthorNikolina Varga
MentorDragan Benazić (mentor)
Committee memberDražen Alerić (predsjednik povjerenstva)
Committee memberDragan Benazić (član povjerenstva)
Committee memberErik Ružić (član povjerenstva)
GranterUniversity of Pula
Pula
Defense date and country2017-02-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Marketing
Abstract
Tema ovoga rada je prikaz zadovoljstvo gostiju u Hotelu Valamar Zagreb u Poreču, uz prikaz nedostataka anketnog listića. Nadalje, ovaj rad daje pregled pojmova hotelijerstva te kvalitete i zadovoljstva u turizmu, ali i načine koje se koriste za mjerenje zadovoljstva gostiju. Osim toga, cilj ovoga rada je dati prijedloge kako poboljšati anketiranje gostiju u hotelskoj kući i povećati razinu zadovoljstva.
Abstract (english)
The theme of this paper is to show the satisfaction of guests in hotel Valamar Zagreb in Poreč, showing deficiencies of the used questionnaire. Furthermore, this paper provides an overview of the concepts of hotel industry, quality and satisfaction in the tourism industry, but also methods that are used to measure guest satisfaction. In addition, the aim of this paper is to make suggestions on how to improve measuring guests' satisfaction in the hotel and how to increase the level of satisfaction.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:858268
Study programmeTitle: Business Economics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics
Course: Tourism and Development
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2018-03-26 12:40:10