Public administration is a strategic area of importance for every country so even for Republic of Croatia, and its modernization and improvement of public service delivery must be imperative if we want to become a knowledge society. Information and communication technologies are advancing faster than ever and have a leading role in the transformation of the lifestyle of the entire population. In this sense, e-administration provides a great potential for the development of public administration, respectively the creation of a citizen-oriented public administration. E-administration is focused on increasing the activity, speed, transparency and quality of public administration, thereby contributing to the development of the economy and the creation of a positive entrepreneurial climate. And the Republic of Croatia has recognized the importance of the process of building user-focused and efficient e-administration and has so far brought a whole series of documents, programs and strategies to promote the development of electronic public administration. Currently, actual e-Croatia 2020 Strategy is the main goal of raising the competitiveness of the economy through information communication technology and providing high quality public services to the society. The successful implementation of electronic administration will represent the top of the public administration reform in the Republic of Croatia. Although much has been done so far, there is still room for progress especially on the additional networking of state administration bodies, the use of collected data and encouraging the public to use electronic administration services.