Emotional intelligence is a term of recent times. There is extensive research on it, which points to the importance of it within contemporary economic thought and practice, especially management. There are numerous positive effects in the context of different business processes and activities. It is a component that complements the level of education, general intelligence, skills and experience of an individual, which determines business success, stability and development. In doing so, it manifests its importance at the level of the organization, but also at the level of individual stakeholders, especially managers. Although emotional intelligence is largely determined by an individual's innate characteristics, an adequate approach can be developed and partly modified. In this way, it seeks to successfully prepare individuals for social inclusion and adaptability, resourcefulness in differentiated environments, as well as for the possibility of self-control and understanding of other people. These are all very important features of a successful manager and make one of his competitive strengths.