Title Primjena digitalnog marketinga na primjeru poduzeća Hrvatski telekom d.d.
Title (english) Application of Digital Marketing in the Example of Croatian Telekom Inc.
Author Dalen Kozlevac
Mentor Erik Ružić (mentor)
Committee member Dragan Benazić (predsjednik povjerenstva)
Committee member Erik Ružić (član povjerenstva)
Committee member Danijela Križman Pavlović (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2021-09-08, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Stvaranje vrijednosti i zadovoljstva kupaca nalazi se u srži suvremenog marketinškog razmišljanja i prakse. Internet je najznačajnija tehnologija novog tisućljeća koja osnažuje potrošače kao i tvrtke blagodatima povezanosti. Mobilna dostupnost, odnosno rast korisnika pametnih telefona predstavlja najbrže rastući trend informacijske i komunikacijske tehnologije. Informacijske su tehnologije iz temelja promijenile prirodu marketinga. Dinamika razvoja interneta i marketinških mogućnosti koje suvremena digitalna tehnologija i internet pružaju rezultirali su značajnijim promjenama u tradicionalnim marketinškim aktivnostima. Da bi tvrtke bile konkurentne na novom tržištu današnje tvrtke moraju prihvatiti internetsku tehnologiju ili se izlažu riziku zaostatka. U digitalnom okruženju imamo digitalni marketinški miks 7P koji se sastoji od E-proizvoda, E-cijene, E-distribucije, E-promocije, E-zaposlenika, E-okruženja te E-procesa. Korištenjem interaktivne komunikacije i brigom za potrošača, tradicionalni masovni mediji gube svoj prioritet, jer se u izravnim interaktivnim medijima, kao što je Internet, značajna odgovornost za komunikaciju i zadovoljstvo isporučenim proizvodom prenosi na proizvođača. Neki od načina oglašavanja današnjih tvrtki preko interneta jesu oglašavanje putem E-maila, mobilno oglašavanje te oglašavanje putem društvenih mreža. Hrvatski Telekom je vrlo aktivan na polju digitalnog marketinga te koristi sve blagodati digitalnog marketinškog miksa 7P. Hrvatski Telekom provodi digitalno oglašavanje putem E-maila, mobilnog oglašavanja te se oglašava putem društvenim mreža. Provedbom ankete među ispitanicima dolazimo do zaključka da digitalni marketing Hrvatskog Telekoma ne privlači mnogo pozornosti ispitanicima te ih ne navodi na kupovinu nekog proizvoda ili usluge Hrvatskog Telekoma. Slijedi daljnja digitalizacija društva i tvrtke će morati ulagati znatna sredstva u svoju digitalnu transformaciju koristeći kombinaciju tradicionalnih i digitalnih medija komunikacije, s trendom umanjivanja tradicionalnih alata u korist digitalnih kako bi ostala prisutna na zasićenom tržištu.
Abstract (english) Attaining an economic value and the satisfaction of the buyers is the essence of ttohe contemporary marketing practices and thinking. The Internet is the most substantial technology of the new millennium which provides its consumers, as well as companies, with the advantages its connectivity brings. Cellphone availability; that is, the growing number of smartphone users represents the fastest growing trend of information and communication technology. Information technologies have fundamentally altered the nature of marketing. The dynamic of the Internet's development and the marketing possibilities it brings – along with all the rest of contemporary technology – resulted in considerable changes in traditional marketing activities. In order to be competitive on a new market, today's companies have to either adopt the Internet technology or risk falling behind. The digital environment consists of the digital marketing mix '7P' which in turn consists of E-product, E-price, E-distribution, E-promotion, E-employees, E-environment and E-process. Using the means of interactive communication and caring for the consumer, traditional mass media lose their priority because in the direct interactive media – like the Internet – a significant amount of responsibility for communication and satisfaction with the delivered product is transferred to the manufacturer. Some types of advertising that today’s companies utilize on the Internet are: e-mail advertising, mobile advertising and social network advertising. Croatian Telecom (Hrvatski Telekom) is particularly active in the field of digital marketing and it reaps all the benefits that the '7P' marketing mix offers. Croatian Telecom uses e-mail advertising as well as mobile and social network advertising. By conducting a survey, we came to a conclusion that the Croatian Telecom digital marketing plan does not attract much attention among the respondents nor does it steer them towards buying their product or service. Further digitalization of society is in store for the future, and the companies will have to invest significant resources into their digital transformation using a combination of traditional and digital communications media, with a tendency of reducing the traditional tools in favor of the digital ones so that they remain present on an already crowded market.
Keywords
Marketing
Internet
Digitalni Marketing
Digitalno oglašavanje
Hrvatski Telekom
Keywords (english)
Marketing
Internet
digital marketing
digital advertising
Croatian Telecom
Language croatian
URN:NBN urn:nbn:hr:137:292309
Study programme Title: Business Economics; Finance, Economics, Financial Management, Management and Entrepreneurship, Marketing Management, Business Informatics, Tourism; specializations in: Finance, Accounting and Auditing, Marketing Management, Management and Entrepreneurship, Tourism, Business Informatics, Financial Management, Informatics Management Course: Marketing Management Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2021-09-14 10:03:44