Title Informacijska sigurnost hotelskog poslovanja
Title (english) Information security of hotel business
Author Nina Macuka
Mentor Branimir Dukić (mentor)
Mentor Danijela Rabar (komentor)
Committee member Ksenija Černe (predsjednik povjerenstva)
Committee member Branimir Dukić (član povjerenstva)
Committee member Danijela Rabar (član povjerenstva)
Committee member Robert Zenzerović (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2024-09-30, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Business Informatics
Abstract Poslovanje se hotela temelji na točnosti podataka i pravodobnom informiranju. To je u domeni rada hotelskog informacijskog sustava. Zbog toga je od ključnog interesa svakog hotela da njegov informacijski sustav bude točan, pravovremen, ekonomičan i da kontinuirano funkcionira. Da bi se to ostvarilo bitna je informacijska sigurnost hotelskog sustava. Zbog važnosti sigurnosti informacijskog sustava u hotelima, provedeno je istraživanje kojim se željela utvrditi spremnost hrvatskih hotelskih poslovnih sustava da rad vlastitih informacijskih sustava podignu na razinu koja odgovara najvišim standardima informacijske sigurnosti postavljene od strane struke. Desk su istraživanjima utvrđene značajke hotelskih informacijskih sustava, posebice dimenzija sigurnosti. Fokus je bio na vrstama ugroza kao i normama koje se koriste u prevenciji i otklanjanju potencijalnih i stvarnih ugroza. Sagledan je i zakonodavni okvir kao i organizacije koje se u Republici Hrvatskoj bave sigurnošću informacijskih sustava. Empirijsko je istraživanje anketiranjem predstavnika hotela ukazalo kako hotelski sustavi u Republici Hrvatskoj raspolažu informacijskim sustavima, svjesni su značaja informacijskih sustava, stoga vode brigu o sigurnosti vlastitih informacijskih sustava. To podrazumijeva da su implementirani određeni alati za zaštitu od ugroza i protokoli za slučaj ugroza sigurnosti informacijskih sustava. Evidentna je i briga o znanjima zaposlenih. Neki se hoteli s problemom ugroze nose samostalno, dok drugi brigu o sigurnosti informacijskih sustava prepuštaju drugim, specijaliziranim poslovnim subjektima. Istraživanja su pokazala kako su se hoteli susretali s ugrozama informacijske sigurnosti. Generalno se može zaključiti kako stanje u hotelima, vezano za sigurnosni aspekt hotelskih informacijskih sustava nije loše, no postoji i značajan prostor za daljnja poboljšanja.
Abstract (english) The operation of a hotel relies on the accuracy of data and timely information, which falls under the domain of the hotels information system. Therefore, it is of critical interest for every hotel that its information system is accurate, timely, economical, and continuously operational. To achieve this, the information security of the hotel system is essential. Due to the importance of information system security in hotels, a study was conducted to assess the readiness of Croatian hotel business systems to elevate the operation of their information systems to a level that meets the highest information security standards set by the industry. Desk research identified the characteristics of hotel information systems, particularly focusing on the security dimension. The study concentrated on the types of threats as well as the standards used in the prevention and mitigation of potential and actual threats. The legislative framework was also examined, along with organizations in the Republic of Croatia that deal with information system security. The empirical research, conducted through surveys of hotel representatives, revealed that hotels in the Republic of Croatia are equipped with information systems and are aware of their significance, thus taking care of their information system security. This includes the implementation of certain tools for threat protection and protocols for handling information system security breaches. There is also a clear focus on the knowledge and skills of employees. Some hotels manage security threats independently, while others delegate the responsibility for information system security to specialized external business entities. The research indicated that hotels have encountered information security threats. In general, it can be concluded that the state of hotel information system security is not bad, but there is significant room for further improvement.
Keywords
Hotel
informacijski sustav
informacijsko-komunikacijska sigurnost
standardi sigurnosti
Keywords (english)
Hotel
information system
information and communication security
security standards
Language croatian
URN:NBN urn:nbn:hr:137:239546
Study programme Title: Business Economics; Financial Management, Marketing Management, Management and Entrepreneurship,Tourism, Business Informatics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics, Informatics Management Course: Informatics Management Study programme type: university Study level: graduate Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2024-11-04 21:52:28