Title E-inovacije u turizmu
Title (english) E-innovations in tourism
Author Matej Kirchofer
Mentor Iva Slivar (mentor)
Committee member Tamara Floričić (predsjednik povjerenstva)
Committee member Iva Slivar (član povjerenstva)
Committee member Adriana Galant (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2024-09-24, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Trade and Tourism
Abstract Ovaj diplomski rad istražuje utjecaj e-inovacija na turistički sektor, s posebnim naglaskom na njihovu primjenu u hotelijerstvu. U radu se analiziraju teorijske osnove inovacija i digitalizacije turističkih usluga te se kroz empirijsko istraživanje ispituje kako hoteli koriste nove tehnologije za poboljšanje svojih usluga i operativne učinkovitosti.
Rad sistematizirano prikazuje evoluciju e-turizma, istražujući ključne pojmove kao što su online rezervacije, digitalni marketing, mobilne aplikacije, te virtualna i proširena stvarnost. Kroz studije slučaja poput implementacije chatbotova u Hilton lancu i pametnih check-in sustava u YOTEL Singapore, rad ilustrira kako tehnološke inovacije doprinose efikasnosti operacija i zadovoljstvu gostiju.
Provedeno istraživanje među hotelima pokazalo je rastući trend ulaganja u tehnologije poput pametnih soba, IoT-a i alata za analizu podataka, koje su ključne za unapređenje korisničkog iskustva i optimizaciju poslovanja. Ovi rezultati pružaju vrijedne smjernice za hotele i turističke operatere, naglašavajući važnost strateškog ulaganja u tehnologije koje oblikuju budućnost turizma. Kako se tehnologija nastavlja razvijati, važno je prilagoditi se novim izazovima, koristeći inovacije kao sredstvo za održavanje konkurentnosti.
Zaključno, rad preporučuje da hoteli strateški usvoje tehnologije koje direktno poboljšavaju korisničko iskustvo i optimiziraju poslovne procese, što je ključno za održavanje konkurentnosti u brzo mijenjajućem tržištu. Kontinuirana edukacija osoblja i redovita evaluacija implementiranih inovacija također su iznimno važni za osiguranje da tehnološke investicije ostvaruju željene rezultate.
E-inovacije se pokazuju ne samo kao trend, već kao neophodnost koja oblikuje budućnost turističke industrije, stvarajući nove standarde u gostoprimstvu i turizmu.
Abstract (english) This thesis explores the impact of e-innovations on the tourism sector, with a special focus on their application in the hospitality industry. The paper analyzes the theoretical foundations of innovation and the digitalization of tourism services, and through empirical research, examines how hotels utilize new technologies to enhance their services and operational efficiency.
The work systematically presents the evolution of e-tourism, exploring key concepts such as online reservations, digital marketing, mobile applications, and virtual and augmented reality. Through case studies like the implementation of chatbots in the Hilton chain and smart check-in systems at YOTEL Singapore, the paper illustrates how technological innovations contribute to the efficiency of operations and guest satisfaction.
The conducted research among hotels has shown a growing trend in investments in technologies such as smart rooms, IoT, and data analytics tools, which are crucial for enhancing the guest experience and optimizing operations. These results provide valuable insights for hotels and tourism operators, emphasizing the importance of strategic investments in technologies that shape the future of tourism. As technology continues to evolve, it is essential to adapt to new challenges, using innovations as a means to maintain competitiveness.
In conclusion, the paper recommends that hotels strategically adopt technologies that directly improve the customer experience and optimize business processes, which is crucial for maintaining competitiveness in the rapidly changing market. Continuous staff education and regular evaluation of implemented innovations are also extremely important to ensure that technological investments achieve the desired results.
E-innovations are shown not only as a trend but as a necessity that shapes the future of the tourism industry, creating new standards in hospitality and tourism.
Keywords
e-inovacije
turizam
hotelijerstvo
digitalizacija
operativna učinkovitost
korisničko iskustvo
tehnološke inovacije
online rezervacije
mobilne aplikacije
virtualna stvarnost
proširena stvarnost
Keywords (english)
e-innovations
tourism
hospitality
digitalization
operational efficiency
customer experience
technological innovations
online reservations
mobile applications
virtual reality
augmented reality
Language croatian
URN:NBN urn:nbn:hr:137:209670
Study programme Title: Business Economics; Financial Management, Marketing Management, Management and Entrepreneurship,Tourism, Business Informatics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics, Informatics Management Course: Tourism and Development Study programme type: university Study level: graduate Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
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Created on 2024-11-12 13:05:26