Communication is an important way of communication between two or more people. It can be verbal and non-verbal. It is a process that is carried out in everyday life and work. Communicating with someone does not mean just talking, but through communication we express our views, ideas, feelings and knowledge. Communication in healthcare affects the provision of quality healthcare, patient safety and the efficiency of the healthcare system itself. Quality communication between health professionals and patients contributes to better health outcomes and patient satisfaction. Nowadays, due to the large volume of work and lack of employees, communication in healthcare faces challenges in daily work such as time pressure, language barrier and emotional states of patients. Continuous education of health personnel is of great importance in order to avoid unwanted conflicts in communication. The conducted research confirmed the theoretical facts about the importance of quality and empathic communication in healthcare. The recommendations are to strengthen the competence of communication skills and the level of knowledge of foreign languages. In Pula General Hospital, modern forms of communication are used and information systems are continuously improved. The respondents emphasize the satisfactory level of the mechanism of communication with patients and the high level of awareness of the positive effects of quality communication in healthcare.