With the advancement of technology and digitization, people's everyday life is changing at a high speed in the direction of automation and artificial intelligence. Today, it is possible to buy everything via a smartphone as well as carry out your financial business, which is why the banking sector has entered a transformation process in order to maintain competitiveness in the market and maintain its existing position in relation to the new FinTech industries that have developed at a high speed offering digital services based on new technologies at lower costs. Digital transformation of the banking sector brings major changes, fundamentally changing work processes, the way banks operate and their relationship with clients, as well as workplaces and roles, requiring new knowledge and adaptation of employees to new technologies. Digitization of operations opens up the opportunity for banks to introduce new trends in operations that will create a completely new and personalized user experience for clients. At the same time, digital transformation brings to banks higher employee productivity, lower costs, greater competitive advantage and, ultimately, greater profit for shareholders.