SUMMARY Introduction: Citizen perception of healthcare represents one of the key indicators of the quality of health services, directly impacting clinical outcomes, the timely provision of medical care, and the overall efficiency of the healthcare system. Patient satisfaction not only reflects their personal experience with the provided services but also significantly influences trust in the healthcare system and motivation for further cooperation in treatment. This dimension becomes especially important in the context of the Unified Emergency Hospital Admission (UEHA), which is often the first and crucial point of contact for patients with the hospital system. A high level of patient satisfaction in this department is of utmost importance, as it can influence overall treatment outcomes, quality of care, and the perception of patient safety. Objective of the research: To investigate citizens' satisfaction with the provided healthcare and their awareness of patient care and nursing procedures within the emergency hospital admission. Additionally, the goal is to compare the obtained results with the survey analysis and verify the stated hypotheses to identify any differences and key factors influencing satisfaction. Participants and methods: The study included 801 respondents from the Istria County during July 2024, who were further classified based on gender, age, educational background according to the collected data. Participation in the study was entirely voluntary, and the survey questionnaire consisted of a general section with demographic data and a section with questions on a Likert scale from 1 to 5, where 1 indicates extreme dissatisfaction and 5 very high satisfaction, as well as closed-ended questions. Results: The average level of satisfaction with the provided healthcare and the information received among the respondents was relatively high. Respondents expressed significant satisfaction with the quality of healthcare, communication, and privacy preservation within the Unified Emergency Hospital Admission (UEHA). However, a certain number of patients expressed dissatisfaction with the waiting time to see a doctor. All four hypotheses were not rejected, confirming that the theoretical assumptions about the factors influencing patient satisfaction in the context of UEHA are valid. These results highlight the need for further improvement in waiting times to enhance overall service efficiency and increase patient satisfaction. Conclusion: The research results significantly contribute to understanding the level of citizen satisfaction with services within the Unified Emergency Hospital Admission (UEHA) and provide valuable insights into the key aspects of healthcare that impact patients. Integrating citizen feedback into the development and adaptation of health services can greatly improve the quality of care provided and create an environment that better meets their needs.