The topic of this final work is customer care that represents the quality of service and leaves an impressive impression on the guest. The underlying hypothesis of this final work is focused on the care for a guest who has a certain concept of professionalism and sublimation of employees in order to react timely to the needs and wishes of the guest. It emphasizes the importance of hospitality, which is the basis of a successful relationship between the hotel staff and guest, and culture and professionalism where people represent a decisive factor in deciding on tourist movements and staying in a particular destination or some hospitality facility. In this final work will be presented the needs that need to be identified in order to make the best care for the guest and his wishes before and during his stay. Keeping in mind the needs, the goal is to get acquainted with the demands of modern guests and to seek information in the uncompromising and professional way on their wishes and expectations. The guest gives the hotel a definitive rating, famous in modern language- review, so it is important for hotels to invest their time and effort in conducting the survey to see their quality and customer satisfaction, which they will be able to see in further work. The communication process will be elaborated and its importance in evaluating the quality of services. It will be able to see how much the skills of courteous and efficient verbal and nonverbal communication affect the quality of service. The focus is on contracts between providers of tourist services and direct users. It will be constituted by the all essential features, from concept and contract signing, rights, and obligations relating to the contractor, the obligations of the caterer and the guest until termination of the contract. The end of the work will be aimed at protecting the privacy of a hotel guest. Essentially processed will be the responsibility of the caterer for the violation of the direct contract on hotel services, to provide accommodation and ancillary services, care for the guest and for the things of the guest. Caterers and their employees are extremely responsible, they express care about its guests in the manner in which they attended the contracted items.