Title Upravljanje prodajom
Title (english) Sales management
Author Barbara Terlević
Mentor Erik Ružić (mentor)
Committee member Dražen Alerić (predsjednik povjerenstva)
Committee member Erik Ružić (član povjerenstva)
Committee member Dragan Benazić (član povjerenstva)
Granter University of Pula (Faculty of economics and tourism "Dr. Mijo Mirković") Pula
Defense date and country 2018-09-17, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Kako bi poduzeća imala uspješnu prodaju, potrebno je puno znanja i vještina. Treba stalno učiti nove trendove i biti u toku sa suvremenom prodajom, ako žele uspjeti i kvalitetno prodavati. Bitan je i proces komunikacije koji nije jednostavan, uz verbalnu komunikaciju, potrebno je veliku pažnju posvetiti i neverbalnoj komunikaciji i pratiti jesu li potrošači dobro razumjeli poruku. Kako bi poduzeće dobro funkcioniralo potrebno je kvalitetno, motivirano prodajno osoblje. Prodajni menadžeri imaju ključnu ulogu i odgovornost kod prodajnog planiranja i procjenjivanja prodaje. Oni paze i na veličinu prodajnih snaga koja se dobiva tako da se ukupan broj prodajnih posjeta koje je potrebno obaviti tijekom jedne godine podijeli s prosječnim brojem posjeta koje može obaviti jedan prodavač tijekom godine dana, kako bi svi imali približno iste uvjete. Kod organizacije prodaje suvremena timska prodaja je učinkovitija od tradicionalnog prodajnog pristupa, zbog složenosti proizvoda i usluga koje se danas nude. Veliku pažnju treba posvetiti izboru prodavača koji će pridonijeti uspješnijoj prodaji. Treba ih se educirati, motivirati i nagrađivati te kontrolirati i vrednovati njihov rad zbog kvalitete obavljanja posla. Potrošači obično prolaze kroz pet faza u procesu odluke o kupnji: prepoznavanje problema, potraga za informacijama, evaluacija alternativa, donošenje odluke o kupnji te postkupovno ponašanje. Sva poduzeća teže unapređenju prodaje, koje se postiže koristeći razna promotivna sredstva i usmjerenja na stimuliranje reakcije tržišta. Promotivna sredstva mogu biti usmjerena na potrošače, posrednike i vlastite djelatnike poduzeća u prodaji.
Abstract (english) If companies want to have a successfull sale, they need a lot of knowledge and skills. They need to follow trends and be informed of contemporary sale if they want succeed and have a quality sell. Also, the communication process, which is not so simple, it´s very important. Beside the verbal communication, it´s also important to pay attention to the nonverbal communication, and we have to be sure that the customers have understood the message. If companies want to operate successfully they need a quality and motivated sale staff. Sale manager have the main role and the responsibility in the sale planning and sale evaluation. They care for the size of sale strenght which is the result of the sum of sale visits during one year divided with the sum of sale visits performed by one customer during one year, so that everyone could have the same conditions. The contemporary team sale is more effectively in the sale organization than the traditional sale approach, because of the complexity of products and services that the market offers us today. It´s also important to pay attention to the big number of sellers which will contribute to the successful sale. They need to be educated, motivated, awarded and their work has to be controlled and evaluated, because of the quality job executing. Usually, customers pass throught five stages in the process of buying: recognizing the problem, research for the informations, evaluation of alternatives, making decision for buying and post-buying behaviour. Every company tries to improve the sale, which can be accomplished by using promotional resources and stimulating market´s reactions. Promotional resources can be focused on customers, intermediaries, and own sale staff of the company.
Keywords
osnove prodaje
upravljanje prodajom
maloprodaja
Keywords (english)
basics of sales
sales management
retail
Language croatian
URN:NBN urn:nbn:hr:137:705825
Study programme Title: Business Economics; specializations in: Finance, Accounting and Auditing, Marketing Management, Management and Entrepreneurship, Tourism, Business Informatics Course: Marketing Management Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2018-09-27 21:32:08